Payment Info
We accept a variety of payment methods, including cryptocurrency, Cash App, Apple Pay, credit/debit cards, and cash in mail.
Return Policy
ALL SALES ARE FINAL. We do not accept returns on any products.
Please carefully consider your purchase before completing your order.
Order fulfillment
Our goal is to ship your order within two business days. If our fulfillment times are delayed by more than 3–4 days, we will post a notice in the header of our website to inform shoppers of the delay. Please note that during busy shopping seasons, shipping carriers may also experience delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout.
Signature Tracking
We may require signature tracking for some orders over $200 to ensure the safety of your purchase. You may opt out of this added protection by specifying in the order notes. However, please note that we cannot replace lost or stolen merchandise if you decline this option.
Additional Shipping Fees
Orders shipping outside the contiguous United States may incur additional charges.
What to Do if Your Package Is Marked as Delivered but Cannot Be Located
If your tracking information shows your package was delivered, but you cannot locate it, please contact us within 7 days of the delivery date so we can file a claim with the carrier:
USPS Priority Mail: Claims can be filed between 15 days and 60 days from the delivery date.
UPS: Claims can be filed immediately.
FedEx: Claims can be filed immediately.
(We must wait for the carrier to conclude their claim process before proceeding with replacements, refunds, or store credit.)
If multiple orders are reported as “delivered” but cannot be located, we may request a secondary shipping address for future orders or replacements.
Damaged or Missing Contents
If your order arrives damaged or with missing contents:
Keep all packaging (e.g., bubble mailer, box, packing materials, packing slip).
Send photos with your initial email to help expedite the claims process.
Retain all items, even if they are damaged or broken. Failure to do so may void eligibility for refunds, replacements, or store credit.
For orders shipped in a box, carriers may require an inspection. This might involve an inspection at your residence/business or taking the damaged box to a carrier facility. We will communicate carrier-specific requirements once the claim is submitted.
Tracking Delayed or No Movement
Shipping delays can occur due to unforeseen circumstances or during holiday seasons. This may result in tracking updates such as:
“In Transit – Arriving Late”
“Delayed”
“Shipment exception – Delayed beyond our control”
“Scheduled delivery – Pending”
If 14 business days have passed without any tracking movement, we will proceed with a replacement or refund. "No Movement" refers to the date of the last tracking status update from the carrier.
